What is Savant E-Commerce?
So as a Senior Executive how do you keep up? Search far and wide, travel the world, visit gigantic venues to shift through exhibition stands, talk to
journalists and recruiters, listen to unsolicited sales pitches…The result? You’re spending most of your time doing all the things that you didn’t go there to do.
Don’t get us wrong mass events have their place but as a senior executive is it really the best use of your time?
you the most concentrated dose of content and delegates from C-level retailers over two days. We promise there’s no press, no journalists, no
sales pitches, only real life case studies, interactive think tanks and in depth panel discussions. Never boring, always held in deeply engaging
and inspiring venues. Come join us and get involved in advancement of e-commerce.
Welcome to Savant Events!
Savant e-Commerce London
Transforming Your Business Through Customer Centricity
2nd-3rd November 2016 London, United Kingdom
Advisory Board Savant e-Commerce London
Richard HewittHead of Digital Stores, Marks & Spencer
Richard is Head of Digital Stores for M&S, where he leads the charge on in-store digital solutions. Previous to this Richard has been part of a number of start-up businesses leading both Product and Technology; most notably for Betfair where he was Head of Mobile. With over 20 years’ experience in Technology Richard has worked in a wide variety of industries from flight guidance systems for the European Space Agency through to trading platforms and ecommerce marketplaces.
Lluis Martinez-RibesAssociate Professor, ESADE
Lluis Martinez-Ribes is Associate Professor at ESADE and a leading expert on neuromarketing and applies neuromarketing strategy to retail and marketing innovation. During his 35 years of professional experience he has been fortunate to practise his specialty in 25 countries and advise leading international businesses such as Coca Cola, Zara, IKEA and many more on their marketing strategies
Daniel BobroffCo-founder, FashionTech
Daniel is the CEO and co-founder of FashionTech Ventures. He has a career of 25+ years as a technology pioneer, entrepreneur and investor with a wide body of published work. He is a leading figure in the emerging arena of FashionTech.
Daniel was first acknowledged for “selling Sonic to the Admen” in describing his work as the creator of in-game advertising, one of the first digital channels and now a billion-dollar worldwide advertising medium. He spent over a decade as a videogame developer, building international studios and developing hit games that sold 50+ million units.
He has built and invested in many software businesses across in areas such as virtual reality, mobile apps, Software As A Service, e-commerce and ad-tech.
More recently, Daniel worked for ASOS to create ASOS Ventures, its corporate venture capital arm, establishing a leading position for it as a partner of choice for promising fashion technology companies. He has scouted the globe for FashionTech talent and build one of its widest networks. He is a frequent speaker internationally on the rapid disruption to fashion’s value chain brought about by the impact of technology.
Our London Event Speakers 2016
Mike DurbridgeDirector of Omni Channel, B&Q
Mike Durbridge is Director of Omni Channel at B&Q. Mike is accountable for all Digital Channels & Marketing, Contact Centres and Retail Technology whilst defining and implementing a customer led, Omni Channel Strategy to transform B&Q into a true Omni Channel Retailer. Prior to joining B&Q in March 2013, Mike spent four years leading the Retail, Online and Contact Centre channels at Vodafone UK, creating the first multichannel operation for Vodafone globally. Mike has had a variety of marketing, sales, commercial and operational leadership roles in telecom, financial services and mail order businesses over the course of his career and is a strong believer that the key to commercial success for modern retailing is to ensure that customers, enabled by choice and simplicity through digital, are placed at the heart of any business.
Jonathan NewmanInternational CIO and VP, eCommerce & Marketing Operations, Office Depot International
Jonathan joined Office Depot in October 2013 as Vice President eCommerce & Marketing Operations. In this role Jonathan provides leadership of the eCommerce strategy, architecture and transformation for the Office Depot and Viking Direct businesses in Europe. Further, he leads the Marketing Operations function which encompasses several key capabilities that enable excellence in omni-channel commerce – Campaign Execution, Master Data Management, Creative Production & Print Production.
Prior to Office Depot, Jonathan spent 15 years working in international eCommerce leadership roles. Most recently Jonathan was at Belkin International and prior to that Ingram Micro. Originally from Australia, he studied Management Information Systems & eCommerce at the University of Tasmania before relocating to the United Kingdom.
Grant AllenPrincipal Architect, Google
Grant Allen has worked in the IT field for over 20 years, as a CTO, enterprise architect, and database administrator. Grant’s roles have taken him around the world, specialising in global-scale systems design, development, and performance. He is a frequent speaker at industry and academic conferences, on topics such as data-mining, databases (DB2, Oracle, SQL Server, MySQL, SQLite), content management, collaboration, disruptive innovation, and mobile ecosystems like Android. Grant works for Google, and in his spare time is completing a PhD on building innovative high-technology environments. Grant is the co-author of the books Beginning Android 4, Beginning Android Web Apps Development, The Definitive Guide to SQLite and several others.
Michel KochCDO, Time Inc
Michel is a digital and e-commerce pioneer. He started as head of new media at Sony Music in the early 90’s, and has since filled several senior executive positions with international B2C and B2B multichannel companies (including Bertelsmann, Manutan, Quelle, Conrad Electronics, Camaïeu). Michel relocated to the UK to join Marks & Spencer to develop their international online sales, and more recently supported the omni-channel strategy of electronics retailer Maplin Electronics as eCommerce Director. After joining TIME inc. UK to drive new business growth initiatives, he was nominated CMO in 2016 to oversee all customer marketing, data and insights related activities, and promote the convergence of content and commerce.
Kasia LuczakTrend Forecasting & Concept Design, Zalando
Kasia Luczak is Trend Scout at Zalando. As part of the Fashion Direction team, she provides guidance in the jungle of different styles and boils it down to key trends and must-have products for our customers. She is a sociologist and trend forecaster. Graduated in 2012 from ESADE Business School with a MSc in Business Innovation, and two year later with a MA in Fashion Trend Forecasting from florentinian Polimoda.
Sean McKeeHead of eCommerce & Customer Service, Schuh
Sean McKee is an experienced retailer who joined Schuh in 1996 and progressed through a range of retail roles including store, regional and divisional management.
A long-time advocate of integrating the bricks and clicks in the pursuit of an optimum, single customer experience, he took up his current role in 2010 and restructured the Ecommerce department to make it better suited to the demands of growth at a thriving multi-channel retailer. A regular contributor at ecommerce events in the UK and elsewhere, he is passionate about delivering choice and convenience to an increasingly sophisticated, demanding and tech-enabled customer.
John BovillI.T. and E-commerce Director, Monsoon Accessorize
John joined Monsoon Accessorize in July 2013, as a member of the operational board with responsibility for I.T. and E-commerce. John’s responsibilities include, full e-commerce profit and loss, digital and technology strategy. John previously worked at Jacques Vert Group Ltd, as Commercial Director. Completing two award winning end-to- end systems replacements in one year and working on the merger and integration with Irisa Group Ltd, in January 2013, establishing Jacques Vert Group Ltd as the largest UK concession retailer (11 brands, trading across 1,900 outlets).
John previously worked at Aurora Fashions, assuming three roles during his tenure. Supply Controller, managing a team responsible for sourcing. Business Development Director, responsible for mergers and acquisitions and e-commerce. Group I.T. Director, delivering multichannel and mobile strategy, winning 10 industry awards.
Previously, John was a Senior Merchandiser at Warehouse and worked at Sears Womenswear within the Logistics team, in both an Operations and Project Management capacity. Prior to working at Sears he was on the Harrods graduate training scheme.
Sean CornwellChief Digital Officer, Travelex
Sean Cornwell is Chief Digital Officer of Travelex and is responsible for the full digital transformation of the business and runs the Group’s Cards, Money Transfer, Supercard and Digital businesses as well as owning all of Marketing and Product. Prior to joining Travelex, Sean was COO at Shutl, the same-day delivery business which was acquired by eBay in November 2013. Sean was previously Managing Director for online dating company e-Harmony’s international markets (UK, Japan, Australia, Brazil) and oversaw the company’s investment in European online dating site eDarling. Before e-Harmony, Sean spent three years with Google as Group Product Marketing Manager EMEA where he led product marketing for monetisation products across Europe. Sean is also a Non-Executive Director and Advisor at MMC Ventures and with various venture backed businesses. He graduated from Cambridge University with a BA in Political Sciences and has an MBA from INSEAD.
Sponsors & Media Partners
Mirakl provides state-of-the-art software solutions that allow B2C and B2B organizations to launch and operate their own online marketplace. Mirakl Marketplace Platform© makes it easy for vast numbers of vendors to be federated on a unique platform, allowing consumers to benefit from an extended product offering, competitive prices and a superior customer experience. Mirakl has helped some of the world’s leading organizations, as well as smaller innovative enterprises including Best Buy, Woolworths, Auchan, Carrefour, Condé Nast, Darty, Galeries Lafayette, Halfords, Game, Shopto, and Privalia to drive commerce and offer a greater scope for expansion combined with higher profit growth and lower risk.
UserZoom is the leading Customer and User Experience Research and Analytics Platform. With more than 250 customers in over 25 countries the all-in-one solution enables leading companies like Google, Metro, and BAUR to cost-effectively conduct remote user tests around the world. Offices can be found in London, Silicon Valley, Barcelona, and Munich.
Trusted Shops is the trust brand in European e-commerce. The company, based in Cologne (Germany), has more than 20,000 online retailers which use the extensive range of services such as customer reviews to promote trust and raise consumer confidence in their online shops. Its customers include New Look, UGG Australia, Dunelm Mill, Clarks, Gap, QVC, together with a whole host of small and medium-sized enterprises. For more information visit www.trustedshops.com.
Sociomantic Labs, a dunnhumby company, provides programmatic display advertising solutions for online, mobile and social. Sociomantic’s proprietary Streaming CRM™ technology allows advertisers to harness CRM and other first-party data assets to deliver personalized, dynamic ads for the full funnel. This results in broader reach, more new customers and increased loyalty of existing customers.
Amazon Payments makes it easy for millions of Amazon customers to login and pay on third party websites using the payment and shipping information stored in their Amazon accounts. Amazon Payments can help merchants add new customers and increase sales. For more information visit payments.amazon.de or payments.amazon.co.uk
affinity items is a new generation of personalised recommendations. It automatically displays to each visitor, on each page or email, a selection of your products that best fit his/her tastes & needs, for an unbeatable impact on satisfaction, sales and loyalty. Its semantic approach gives access for the first time to the rich information contained in products description and tags to determine with an unrivaled precision each visitor’s tastes & needs and to serve totally 1-to-1 recommendations, closer to his/her expectations. Quick to install, affinity items is immediately operational, ready to manage the dynamic e-merchandising of your website and to personalize your emails, recommending equally products or contents.
Kenshoo is the global leader in agile marketing. Brands, agencies and developers use the Kenshoo Infinity Suite to direct nearly €300 billion in annualised client sales revenue through search, social, mobile, and display advertising. Kenshoo is the only Facebook Marketing Partner with native API solutions for ads across Facebook, FBX, Instagram, Twitter, Google, Yahoo, Yahoo Gemini, Yahoo Japan, Bing, and Baidu. Kenshoo powers digital marketing campaigns in more than 190 countries for nearly half of the Fortune 50 and all 10 top global ad agency networks. Kenshoo clients include Accor, GroupM, Havas Media, John Lewis, and Tesco. Kenshoo has 27 international locations and is backed by Sequoia Capital, Arts Alliance, Tenaya Capital, and Bain Capital Ventures.
Please visit www.Kenshoo.com for more information.
eCommera, linked by Isobar, is a specialist commerce services business that provides retailers with a ‘one stop shop’ for expertise, technology and operational support. Having launched more than 170 eCommerce sites for over 25 brands across 33 markets, eCommera has recently joined Dentsu Aegis Network and continues to provide innovative multi-channel commerce services and platforms for major international brands and retailers, including Clarins, Jimmy Choo and Asda-Walmart. Visit www.ecommera.com for more information.
Thron is the next generation DAM that enables brands to understand their users and deliver real-time targeted content communication to significantly increase engagement and retention. THRON centralizes content, removes duplication and gives brands full-scale control in order to increase operational efficiency. Leveraging its intelligence engine, the platform allows brands to deliver relevant and personalized content in an omni-channel environment.
With offices in London, Milan and Padua, THRON’s clients include Valentino, Ferrari, Canon, GlaxoSmithKlien, RTL 102.5 Radio, Eataly, Generali, Furla, Levissima, Brunello Cucinelli, AC Fiorentina, Geox, Thun, Unieuro, Armando Testa, Barilla, OVS among others.
For more information on THRON, visit: www.thron.com
ClickTale®, the pioneer of DCX (Digital Customer Experience) Management, enables businesses to maximize engagement and revenue by optimizing the way visitors interact with websites on desktop, tablet and mobile devices. ClickTale’s ready-to-use SaaS solution adds powerful new insights and visualizations to traditional Web Analytics, A/B Testing and Voice-of-Customer tools. ClickTale’s enterprise grade solution analyzes visitors’ in-page activity and produces visual insights, including datarich heatmaps and individual session playbacks, and is enhanced by Customer Experience Consultants dedicated to ensuring business success. Founded in 2006 and recognized by Deloitte as one the 20 fastest growing companies in EMEA, ClickTale is committed to increasing the online businesses of its global customer base, including many Fortune 1000 companies.
For more information, visit www.ClickTale.com.
Yipiii´s unique and certified “winmarket” system integrates targeted real-time games in the sales process and offers both the customer and the merchant an entertaining and tangible added value.
After the presentation at the E-commerce Expo 2013 in London Yipiii was immediately named Best E-Commerce Product of the year. The system is successfully used by leading e-commerce shops in Germany, Austria and Spain.
Tacit Knowledge is the digital commerce consultancy that delivers Silicon Valley innovation to retail organisations around the world. Founded in 2002 by a group of software engineers, Tacit implements packaged applications and builds custom software for globally recognised omni-channel organisations.
Recognised by their customers for enabling them to focus on the possibilities of online commerce rather than the problems, Tacit’s style is to work as trusted advisors and long term partners. Using the hybris commerce platform, Tacit has successfully delivered digital commerce and PIM projects for dozens of brands and retailers e.g. ghd, Office Depot, Mulberry, Matchesfashion.com, Beaverbrooks, Laterooms, Sofaworks and Kalahari.
Tacit is a SAP hybris global gold level partner and the current hybris EMEA partner of the year. The company is headquartered in San Francisco, has a thriving London office and employs more than 120 people across six international offices.
For more information please visit tacitknowledge.com or email email@example.com
Straker Translations is one of the world’s fastest growing translation companies. Ranked in the top 80 language service providers globally out of 27,000 vendors, its cloud-enabled translation platform leads a US$40 billion industry by enabling translations to be delivered with simplicity and speed. Global production centres in Auckland, Barcelona and Denver deliver a high quality global service. Straker Translations is the trusted provider for many of the world’s leading organizations, and is a specialist in eCommerce translations – businesses large and small use its award-winning services to increase their cross border sales potential.
Olapic is the leading visual content marketing engine for collecting, curating and showcasing consumer-generated photos and videos across marketing channels and in e-commerce environments. With more than 150 employees, Olapic is headquartered in New York City with offices in Cordoba, London and Los Angeles. Currently, Olapic works with more than 300 of the world’s most iconic brands across multiple including Cath Kidston, Christian Louboutin, Desigual, Coach, GUESS, JetBlue, Karen Millen, Knoll, L’Oreal, Marc Jacobs Beauty, Tag Heuer, Veuve Clicquot and DFS.
For more information on Olapic, visit www.olapic.com.
Usabilla helps brands like Philips, de Bijenkorf, Vodafone and KLM optimize their websites, apps and emails by collecting live user feedback. Over 20,000 clients worldwide use our Voice of Customer solutions to improve user experience, increase conversions and boost customer satisfaction.
With Usabilla for Websites, install a custom feedback button on your site and let your users give feedback anywhere, anytime. Our screenshot functionality eliminates guesswork and allows you to prioritize website improvements in a time and cost efficient way.
Usabilla for Apps provides similar functionality, letting your users give visual feedback natively from within your app. With Usabilla for Email you can create custom feedback widgets in your emails to allow your subscribers to tell you what they think of your content.
For more information check www.usabilla.com
Follow us on Twitter (@usabilla)
We turn research into smart business decisions
GfK is the trusted source of relevant market and consumer information. By using innovative technologies and data sciences, we turn big data into smart data, enabling our clients to improve their competitive edge and enrich consumers’ experiences and choices.
For more information, please visit www.gfk.com or follow GfK on Twitter: www.twitter.com/gfk
Increase your sales with the Trusted Shops solution
Trusted Shops is the trust brand in European e-commerce. The company, based in Cologne (Germany), has more than 25,000 online retailers which use the extensive range of services such as customer reviews to promote trust and raise consumer confidence in their online shops
The impact: Generate more traffic, increase conversion, improve loyalty.
Trusted Shops is the only trust solution that integrates customer reviews, product reviews, the trustmark and the money-back guarantee for your customers.
For more information, visit www.trustedshops.co.uk.
Dynamic Yield is a Unified Customer Engagement Platform that helps you optimize, personalize, and contextualize your customers’ digital experiences in real-time, across any channel. Our proprietary SaaS solution empowers marketers, retailers, and publishers to test, manage, and transform the complete customer journey, driving immediate engagement and revenue without having to rely on IT.
Movable Ink pioneered the application of contextual experiences to email marketing in 2010, and has remained the leading provider of Agile Email Marketing technology. With Movable Ink, email is updated in real-time based on each individual recipient’s time, location, device, social context, and weather. Innovative brands use Movable Ink to enhance customer engagement and increase marketing ROI.
Locaria is a multi-lingual digital marketing and localisation agency Specialists in international performance marketing, Locaria is able to localise, trans-create and originate content and online campaigns into over 100 worldwide territories. The agency regularly supports brands who are looking to test and expand into new markets and languages, and has developed a unique specialism in ‘performance linguistics’, which has been utilised by a number ambitious digital brands including Kate Spade, Adidas, British Airways, Dropbox, Hotelscombined, Autodesk, ASOS, Shopbop and Gucci.
Olapic is the original earned content platform for consumer brands, fuelling marketing programs across all channels with images and videos from real people, uniting engagement and conversion to create powerful branded experiences. An official member of Facebook Marketing Partner program, Instagram Partner program and Pinterest Partners, Olapic’s proprietary technology curates consumer photos and videos from a range of social media sites, and enables brands to determine which content is most effective in driving engagement and conversion. Olapic is headquartered in New York City with offices in California; Cordoba, Argentina; and The United Kingdom.
For more information on Olapic, visit www.olapic.com.
Crealytics is a Product Advertising Technology specialist committed to supporting e-commerce companies worldwide in their drive to increase performance in online product advertising with the provision and on-going development of our cutting-edge platform, CAMATO.
CAMATO addresses age-old challenges inherent to e-commerce – such as optimising towards customers’ Long Term Value and inventory depletion, as well as new challenges specific to Shopping Ads including the lack of auction transparency or difficulty routing search queries to specific products.
With deep ecommerce integration and advanced Google shopping Ads management features, CAMATO provides actionable, highly valuable retail insights to our clients.
At APSIS, we believe in enabling great marketing for our customers.
As the leading provider of marketing solutions in the Nordics, our goal is to enable and simplify the workloads of our 6000+ global clients every day. We do this by creating simple yet scalable tools within digital marketing, including data management, targeted emails, lead management and e-commerce recovery.
We also believe in helping our customers evolve and take the next step in their marketing needs. We inspire them with our insider’s view of digital marketing trends, and grow their knowledge with our trainings and consultancy sessions.
At the end of the day, it all comes down to one thing. Our clients’ marketing success is our success. And we’re proud to be there for them, every step of the way.
“Shoppers have thousands of questions while shopping online. Ecommerce websites often lack resources to answer all these questions and lose considerable sales opportunity.
TokyWoky’s unique gamified solution builds them an organic community of ambassadors who have fun advising visitors in real time.
Your largest human resource is here, just waiting to be activated!
TokyWoky has been created 3 years ago and already works with more than 50 leading online retailers from l’Oreal Paris to Carrefour.”
My first Savant, but definitely not my last! Great event and lots of great speakers. Definitely coming back again!
Product Manager USA, Thomas Cook Germany
Great event, nice to see digital transformation occurring across different sectors, enjoyed the event.
Director e-Commerce Europe, Office Depot
Genuinely great conference with excellent speakers – Thought provoking and inspiring.
Online Director, Sainsbury’s
Extremely valuable gathering of people who live and breathe e-commerce. Highly recommended!
Regional Director, Central & Eastern Europe, Kenshoo
Savant = Awesomeness
Very interesting inspiring & mind-blowing event! Thanks!
Marketing Specialist, Oracle
Really enjoyed the thought provoking views of the future. Fun venue
Retail Lead EMEIA, Apple
Very interesting points. It has made me think I need to send my team back for training on the “shop floor” to really discover customer pain points and address them. Thanks
Head of Online Experience, Europcar
Great thought provoking speakers.
Director, Online Trade, John Lewis
Excellent event! Particularly appreciated the quality of the talks and the blend of audience invited! I never experienced such a good level of networking and knowledge sharing. Congrats!
Ecommerce Manager Europe, Leonardo Hotels
Always learning, and it is events such as this that inspire and drive us to keep moving forward at Levi’s
Marketing Manager, Levi’s
Interesting content, cool people, great event!
Mobility Portfolio and Strategy Manager, Nestle
Savant e-Commerce Impressions
Why attend Savant Events?
Get inspired by new ideas, network with leading industry experts and progress your own business
Brands that Attended