What is Savant E-Commerce?
So as a Senior Executive how do you keep up? Search far and wide, travel the world, visit gigantic venues to shift through exhibition stands, talk to
journalists and recruiters, listen to unsolicited sales pitches…The result? You’re spending most of your time doing all the things that you didn’t go there to do.
Don’t get us wrong mass events have their place but as a senior executive is it really the best use of your time?
you the most concentrated dose of content and delegates from C-level retailers over two days. We promise there’s no press, no journalists, no
sales pitches, only real life case studies, interactive think tanks and in depth panel discussions. Never boring, always held in deeply engaging
and inspiring venues. Come join us and get involved in advancement of e-commerce.
Welcome to Savant Events!
Savant e-Commerce Berlin
Transforming Your Business Through Customer Centricity
5th-6th April 2017 Berlin, Germany
Director- Product Management, HRS
Darryl is a seasoned product leader with 20+ years of experience specialising in product innovation, strategy and development with a focus on end consumers & user experience. He has worked for many high-profile technology driven companies including Yahoo!, Nokia, HRS & DaWanda as well as many digital consultancies & startups. He is passionate about creating products that are not only innovative in some way but also serve real human needs – helping to create a better future for both businesses and society. Particular ares of interest include: mobile & wearables, IOT, big data / machine learning, AI, 3D printing & upcycling. Darryl currently is leading new product innovation efforts within the HRS Innovation Hub in Berlin.
Global Director Marketing Transformation and Digital Integration, METRO
As Integrated Marketing and Digital Director, Elisabetta Aiello takes pride in transforming marketing programs across Retail, leveraging also her past experience in FMCG (Ferrero) and Retail banking ( Deutsche Bank). At METRO, she spearheads the marketing digitalisation of the 30 Bill€ retail and e-commerce business in 27 countries, establishing and deploying strategy and standards in customer experience, UX, email marketing, SEM and SEO, mobile marketing. She led the global and local teams to achieve excellent KPI performance, in some cases +100% vs Retail Industry average. Honoured with the national award for UX best practice.
During the past years, she has applied her innovative and entrepreneurial side to develop top-performing Digital, CRM, and Branding communication programs across Europe and China, operating in matrix organization, leading multicultural teams.
Joel is the Co Founder and CEO of Grabble, responsible for one of the most innovative shopping apps available on the market. At launch it was featured by Apple as Best New App in 34 Countries. Grabble is changing the way people shop for fashion, in the UK and beyond with over half a million downloads with the original inspiration coming from a design scribbled on the back of a napkin. Joel has a huge passion for interface design and user experience, with the whole Grabble team being centered around perfecting the art of story-led shopping on Mobile. Prior to Joel’s Grabble journey, he was a consultant at PwC for 4 years working with Tech and Teleco clients.
Dr. Dieter Georg HerbstHead of Digital Transformation Lab, Berlin University
Prof. Dr. Dieter Georg Herbst is Honorary Professor at the Berlin Career College, Berlin University of the Arts (Germany), Senior Lecturer at the University of St. Gallen (Switzerland), Visiting Professor at Antai College of Economics & Management, Shanghai Jiao Tong University (China). He is member of the “Member “Council of Internet Sages”. He was elected “Professor of the Year”. He has been teaching at company universities and advanced training institutions for many years. He advises companies all over the world.
Head of Performance Marketing, notebooksbilliger
Zoltan Maklary is Head of Performance Marketing at notbooksbilliger.de, the largest German online retailer in the consumer electronics segment. Zoltan joined notebooksbilliger.de in 2016, in his previous roles he was in charge of the online marketing activities at DaWanda, K-New Media (Klingel Group) and Sportingbet.
Vice President Digital Product & Category Management, Bonprix
Stanislav Kilishek is Vice President Digital Product and Category Management at bonprix, an international fashion company operating in 29 countries worldwide. Kilishek has been with the Otto Group for 17 years and joined bonprix in 2011. In his previous roles for the fashion retailer he was in charge of international and On-Site Marketing activities, Shop management and User experience.
Director Shop & BI Applications, About You
Stefan Tobel (32) has been working at ABOUT YOU since 2014. As Director Shop & BI Applications he is in charge for the operation and further development of aboutyou.de and automated recommendations for customers. His responsibilities include the areas conception, design and programming of the shop-features, as well as A/B Testing. He also covers Business Intelligence related topics like tracking data-warehouse, product sorting and recommendations. Tobel, a graduate from ESCP Europe, worked in the corporate strategy department of the Otto Group as a consultant before joining ABOUT YOU.
Our London Event Speakers 2016
Tony RivenellChief Digital Officer, Halfords
Tony has been leading the way for cutting edge brand experiences and digital change for over 20 years; delivering award winning digital experiences that put customers at the very heart of strategy and business innovation. Currently Chief Digital Officer at Halfords, Tony has also held high profile leadership roles at Boots, Waitrose and Ocado. Gain insight into how Tony has helped the UK’s leading organisations implement change and keep pace with the ever-changing demands of the always on, multichannel consumer.
Jonathan NewmanInternational CIO and VP, eCommerce & Marketing Operations, Office Depot International
Jonathan joined Office Depot in October 2013 as Vice President eCommerce & Marketing Operations. In this role Jonathan provides leadership of the eCommerce strategy, architecture and transformation for the Office Depot and Viking Direct businesses in Europe. Further, he leads the Marketing Operations function which encompasses several key capabilities that enable excellence in omni-channel commerce – Campaign Execution, Master Data Management, Creative Production & Print Production.
Prior to Office Depot, Jonathan spent 15 years working in international eCommerce leadership roles. Most recently Jonathan was at Belkin International and prior to that Ingram Micro. Originally from Australia, he studied Management Information Systems & eCommerce at the University of Tasmania before relocating to the United Kingdom.
Michel KochCDO, Time Inc
Michel is a digital and e-commerce pioneer. He started as head of new media at Sony Music in the early 90’s, and has since filled several senior executive positions with international B2C and B2B multichannel companies (including Bertelsmann, Manutan, Quelle, Conrad Electronics, Camaïeu). Michel relocated to the UK to join Marks & Spencer to develop their international online sales, and more recently supported the omni-channel strategy of electronics retailer Maplin Electronics as eCommerce Director. After joining TIME inc. UK to drive new business growth initiatives, he was nominated CMO in 2016 to oversee all customer marketing, data and insights related activities, and promote the convergence of content and commerce.
Sean McKeeHead of eCommerce & Customer Service, Schuh
Sean McKee is an experienced retailer who joined Schuh in 1996 and progressed through a range of retail roles including store, regional and divisional management.
A long-time advocate of integrating the bricks and clicks in the pursuit of an optimum, single customer experience, he took up his current role in 2010 and restructured the Ecommerce department to make it better suited to the demands of growth at a thriving multi-channel retailer. A regular contributor at ecommerce events in the UK and elsewhere, he is passionate about delivering choice and convenience to an increasingly sophisticated, demanding and tech-enabled customer.
Mona BasraHead of Web Operations, Monsoon Accessorize
Mona has worked for Monsoon in the IT department for 20 years. She has held various roles ranging from Support to team leader and in Feb 2015 became Head of Web Operations and BI. Mona has seen the business grow in so many different ways and looks forward to sharing some of the changes that she has seen over the course of the past 2 decades.
Sean CornwellChief Digital Officer, Travelex
Sean Cornwell is Chief Digital Officer of Travelex and is responsible for the full digital transformation of the business and runs the Group’s Cards, Money Transfer, Supercard and Digital businesses as well as owning all of Marketing and Product. Prior to joining Travelex, Sean was COO at Shutl, the same-day delivery business which was acquired by eBay in November 2013. Sean was previously Managing Director for online dating company e-Harmony’s international markets (UK, Japan, Australia, Brazil) and oversaw the company’s investment in European online dating site eDarling. Before e-Harmony, Sean spent three years with Google as Group Product Marketing Manager EMEA where he led product marketing for monetisation products across Europe. Sean is also a Non-Executive Director and Advisor at MMC Ventures and with various venture backed businesses. He graduated from Cambridge University with a BA in Political Sciences and has an MBA from INSEAD.
Sponsors & Media Partners
Mirakl provides state-of-the-art software solutions that allow B2C and B2B organizations to launch and operate their own online marketplace. Mirakl Marketplace Platform© makes it easy for vast numbers of vendors to be federated on a unique platform, allowing consumers to benefit from an extended product offering, competitive prices and a superior customer experience. Mirakl has helped some of the world’s leading organizations, as well as smaller innovative enterprises including Best Buy, Woolworths, Auchan, Carrefour, Condé Nast, Darty, Galeries Lafayette, Halfords, Game, Shopto, and Privalia to drive commerce and offer a greater scope for expansion combined with higher profit growth and lower risk.
UserZoom is the leading Customer and User Experience Research and Analytics Platform. With more than 250 customers in over 25 countries the all-in-one solution enables leading companies like Google, Metro, and BAUR to cost-effectively conduct remote user tests around the world. Offices can be found in London, Silicon Valley, Barcelona, and Munich.
Trusted Shops is the trust brand in European e-commerce. The company, based in Cologne (Germany), has more than 20,000 online retailers which use the extensive range of services such as customer reviews to promote trust and raise consumer confidence in their online shops. Its customers include New Look, UGG Australia, Dunelm Mill, Clarks, Gap, QVC, together with a whole host of small and medium-sized enterprises. For more information visit www.trustedshops.com.
Sociomantic Labs, a dunnhumby company, provides programmatic display advertising solutions for online, mobile and social. Sociomantic’s proprietary Streaming CRM™ technology allows advertisers to harness CRM and other first-party data assets to deliver personalized, dynamic ads for the full funnel. This results in broader reach, more new customers and increased loyalty of existing customers.
Amazon Payments makes it easy for millions of Amazon customers to login and pay on third party websites using the payment and shipping information stored in their Amazon accounts. Amazon Payments can help merchants add new customers and increase sales. For more information visit payments.amazon.de or payments.amazon.co.uk
affinity items is a new generation of personalised recommendations. It automatically displays to each visitor, on each page or email, a selection of your products that best fit his/her tastes & needs, for an unbeatable impact on satisfaction, sales and loyalty. Its semantic approach gives access for the first time to the rich information contained in products description and tags to determine with an unrivaled precision each visitor’s tastes & needs and to serve totally 1-to-1 recommendations, closer to his/her expectations. Quick to install, affinity items is immediately operational, ready to manage the dynamic e-merchandising of your website and to personalize your emails, recommending equally products or contents.
Kenshoo is the global leader in agile marketing. Brands, agencies and developers use the Kenshoo Infinity Suite to direct nearly €300 billion in annualised client sales revenue through search, social, mobile, and display advertising. Kenshoo is the only Facebook Marketing Partner with native API solutions for ads across Facebook, FBX, Instagram, Twitter, Google, Yahoo, Yahoo Gemini, Yahoo Japan, Bing, and Baidu. Kenshoo powers digital marketing campaigns in more than 190 countries for nearly half of the Fortune 50 and all 10 top global ad agency networks. Kenshoo clients include Accor, GroupM, Havas Media, John Lewis, and Tesco. Kenshoo has 27 international locations and is backed by Sequoia Capital, Arts Alliance, Tenaya Capital, and Bain Capital Ventures.
Please visit www.Kenshoo.com for more information.
eCommera, linked by Isobar, is a specialist commerce services business that provides retailers with a ‘one stop shop’ for expertise, technology and operational support. Having launched more than 170 eCommerce sites for over 25 brands across 33 markets, eCommera has recently joined Dentsu Aegis Network and continues to provide innovative multi-channel commerce services and platforms for major international brands and retailers, including Clarins, Jimmy Choo and Asda-Walmart. Visit www.ecommera.com for more information.
Thron is the next generation DAM that enables brands to understand their users and deliver real-time targeted content communication to significantly increase engagement and retention. THRON centralizes content, removes duplication and gives brands full-scale control in order to increase operational efficiency. Leveraging its intelligence engine, the platform allows brands to deliver relevant and personalized content in an omni-channel environment.
With offices in London, Milan and Padua, THRON’s clients include Valentino, Ferrari, Canon, GlaxoSmithKlien, RTL 102.5 Radio, Eataly, Generali, Furla, Levissima, Brunello Cucinelli, AC Fiorentina, Geox, Thun, Unieuro, Armando Testa, Barilla, OVS among others.
For more information on THRON, visit: www.thron.com
ClickTale®, the pioneer of DCX (Digital Customer Experience) Management, enables businesses to maximize engagement and revenue by optimizing the way visitors interact with websites on desktop, tablet and mobile devices. ClickTale’s ready-to-use SaaS solution adds powerful new insights and visualizations to traditional Web Analytics, A/B Testing and Voice-of-Customer tools. ClickTale’s enterprise grade solution analyzes visitors’ in-page activity and produces visual insights, including datarich heatmaps and individual session playbacks, and is enhanced by Customer Experience Consultants dedicated to ensuring business success. Founded in 2006 and recognized by Deloitte as one the 20 fastest growing companies in EMEA, ClickTale is committed to increasing the online businesses of its global customer base, including many Fortune 1000 companies.
For more information, visit www.ClickTale.com.
Yipiii´s unique and certified “winmarket” system integrates targeted real-time games in the sales process and offers both the customer and the merchant an entertaining and tangible added value.
After the presentation at the E-commerce Expo 2013 in London Yipiii was immediately named Best E-Commerce Product of the year. The system is successfully used by leading e-commerce shops in Germany, Austria and Spain.
Tacit Knowledge, a Newgistics company, is the digital commerce consultancy that delivers Silicon Valley innovation to retailers around the world. Since 2002, Tacit engineers have worked with nearly every enterprise-class retail technology on the market, implementing packaged applications, building custom software and providing application support, web development, integration and content management for global multichannel retailers. Its flagship product, ncommerce, combines technology from the most trusted and innovative companies in retail technology to deliver a stable, modern, affordable and infinitely scalable platform that’s easy to deploy and manage so retailers can focus their energy on the art of retail.
When combined with Newgistics’ fulfillment, parcel delivery and returns management solutions, ncommerce offer a truly end-to-end commerce solution, from device to doorstep. Tacit Knowledge is headquartered in San Francisco with offices in London, New York, Mexico and Moldova.
For more information please visit tacitknowledge.com or email [email protected]
Straker Translations is one of the world’s fastest growing translation companies. Ranked in the top 80 language service providers globally out of 27,000 vendors, its cloud-enabled translation platform leads a US$40 billion industry by enabling translations to be delivered with simplicity and speed. Global production centres in Auckland, Barcelona and Denver deliver a high quality global service. Straker Translations is the trusted provider for many of the world’s leading organizations, and is a specialist in eCommerce translations – businesses large and small use its award-winning services to increase their cross border sales potential.
Olapic is the leading visual content marketing engine for collecting, curating and showcasing consumer-generated photos and videos across marketing channels and in e-commerce environments. With more than 150 employees, Olapic is headquartered in New York City with offices in Cordoba, London and Los Angeles. Currently, Olapic works with more than 300 of the world’s most iconic brands across multiple including Cath Kidston, Christian Louboutin, Desigual, Coach, GUESS, JetBlue, Karen Millen, Knoll, L’Oreal, Marc Jacobs Beauty, Tag Heuer, Veuve Clicquot and DFS.
For more information on Olapic, visit www.olapic.com.
Usabilla helps brands like Philips, de Bijenkorf, Vodafone and KLM optimize their websites, apps and emails by collecting live user feedback. Over 20,000 clients worldwide use our Voice of Customer solutions to improve user experience, increase conversions and boost customer satisfaction.
With Usabilla for Websites, install a custom feedback button on your site and let your users give feedback anywhere, anytime. Our screenshot functionality eliminates guesswork and allows you to prioritize website improvements in a time and cost efficient way.
Usabilla for Apps provides similar functionality, letting your users give visual feedback natively from within your app. With Usabilla for Email you can create custom feedback widgets in your emails to allow your subscribers to tell you what they think of your content.
For more information check www.usabilla.com
Follow us on Twitter (@usabilla)
We turn research into smart business decisions
GfK is the trusted source of relevant market and consumer information. By using innovative technologies and data sciences, we turn big data into smart data, enabling our clients to improve their competitive edge and enrich consumers’ experiences and choices.
For more information, please visit www.gfk.com or follow GfK on Twitter: www.twitter.com/gfk
Increase your sales with the Trusted Shops solution
Trusted Shops is the trust brand in European e-commerce. The company, based in Cologne (Germany), has more than 25,000 online retailers which use the extensive range of services such as customer reviews to promote trust and raise consumer confidence in their online shops
The impact: Generate more traffic, increase conversion, improve loyalty.
Trusted Shops is the only trust solution that integrates customer reviews, product reviews, the trustmark and the money-back guarantee for your customers.
For more information, visit www.trustedshops.co.uk.
Dynamic Yield is a Unified Customer Engagement Platform that helps you optimize, personalize, and contextualize your customers’ digital experiences in real-time, across any channel. Our proprietary SaaS solution empowers marketers, retailers, and publishers to test, manage, and transform the complete customer journey, driving immediate engagement and revenue without having to rely on IT.
Movable Ink pioneered the application of contextual experiences to email marketing in 2010, and has remained the leading provider of Agile Email Marketing technology. With Movable Ink, email is updated in real-time based on each individual recipient’s time, location, device, social context, and weather. Innovative brands use Movable Ink to enhance customer engagement and increase marketing ROI.
Locaria is a multi-lingual digital marketing and localisation agency Specialists in international performance marketing, Locaria is able to localise, trans-create and originate content and online campaigns into over 100 worldwide territories. The agency regularly supports brands who are looking to test and expand into new markets and languages, and has developed a unique specialism in ‘performance linguistics’, which has been utilised by a number ambitious digital brands including Kate Spade, Adidas, British Airways, Dropbox, Hotelscombined, Autodesk, ASOS, Shopbop and Gucci.
Olapic is the original earned content platform for consumer brands, fuelling marketing programs across all channels with images and videos from real people, uniting engagement and conversion to create powerful branded experiences. An official member of Facebook Marketing Partner program, Instagram Partner program and Pinterest Partners, Olapic’s proprietary technology curates consumer photos and videos from a range of social media sites, and enables brands to determine which content is most effective in driving engagement and conversion. Olapic is headquartered in New York City with offices in California; Cordoba, Argentina; and The United Kingdom.
For more information on Olapic, visit www.olapic.com.
Crealytics is a Product Advertising Technology specialist committed to supporting e-commerce companies such as ASOS, River Island and Matches Fashion increase performance in online product advertising and help scale business worldwide.
Google Shopping has become a key acquisition channel within the online retail sector. Optimizing Shopping campaigns is a challenge for many retailers and agencies, as marketers are making the transition from bidding on keywords to bidding at product level. Camato is a unique tool that automates the management of Google Shopping campaigns and increases performance by circa 30%. Additionally, Camato gives actionable insights into competitors and offers ground-breaking techniques on how to acquire new customers and manage product inventory.
At APSIS, we believe in enabling great marketing for our customers.
As the leading provider of marketing solutions in the Nordics, our goal is to enable and simplify the workloads of our 6000+ global clients every day. We do this by creating simple yet scalable tools within digital marketing, including data management, targeted emails, lead management and e-commerce recovery.
We also believe in helping our customers evolve and take the next step in their marketing needs. We inspire them with our insider’s view of digital marketing trends, and grow their knowledge with our trainings and consultancy sessions.
At the end of the day, it all comes down to one thing. Our clients’ marketing success is our success. And we’re proud to be there for them, every step of the way.
“Shoppers have thousands of questions while shopping online. Ecommerce websites often lack resources to answer all these questions and lose considerable sales opportunity.
TokyWoky’s unique gamified solution builds them an organic community of ambassadors who have fun advising visitors in real time.
Your largest human resource is here, just waiting to be activated!
TokyWoky has been created 3 years ago and already works with more than 50 leading online retailers from l’Oreal Paris to Carrefour.”
My first Savant, but definitely not my last! Great event and lots of great speakers. Definitely coming back again!
Product Manager USA, Thomas Cook Germany
Great event, nice to see digital transformation occurring across different sectors, enjoyed the event.
Director e-Commerce Europe, Office Depot
Genuinely great conference with excellent speakers – Thought provoking and inspiring.
Online Director, Sainsbury’s
Extremely valuable gathering of people who live and breathe e-commerce. Highly recommended!
Regional Director, Central & Eastern Europe, Kenshoo
Savant = Awesomeness
Very interesting inspiring & mind-blowing event! Thanks!
Marketing Specialist, Oracle
Really enjoyed the thought provoking views of the future. Fun venue
Retail Lead EMEIA, Apple
Very interesting points. It has made me think I need to send my team back for training on the “shop floor” to really discover customer pain points and address them. Thanks
Head of Online Experience, Europcar
Great thought provoking speakers.
Director, Online Trade, John Lewis
Excellent event! Particularly appreciated the quality of the talks and the blend of audience invited! I never experienced such a good level of networking and knowledge sharing. Congrats!
Ecommerce Manager Europe, Leonardo Hotels
Always learning, and it is events such as this that inspire and drive us to keep moving forward at Levi’s
Marketing Manager, Levi’s
Interesting content, cool people, great event!
Mobility Portfolio and Strategy Manager, Nestle
Savant e-Commerce Impressions
Why attend Savant Events?
Get inspired by new ideas, network with leading industry experts and progress your own business
Brands that Attended